On the 10th of April 2014 we launched a brand new webstore. I've had an account for years, but now my email address and password aren't recognised. When will I receive the first issue of my subscription? Will I receive my copy of White Dwarf before the publication date?Ĭan’t find the answers you are looking for?ĭon’t hesitate to contact our Customer Services team. Why are some items restricted? White Dwarf Subscription How do I redeem my Virtual Voucher Products How do I cancel my order? Can I return an order / item? Virtual Vouchers How do you handle miscasts or damaged parts? How do you handle incorrect or missing items/parts from my order? Returns

What items count towards free delivery? My order contains products that are available at different times when will I receive my order? I’m sending a gift do you include invoices or prices in the order? My order has not arrived yet, how do you handle missing orders? Mispack/Damages When will you process my order? How can I pay for my order? What is a Pre-Order? What does the ‘Email me’ button do? What does the ‘Sold out Online’ mean? What does ‘Available to Order’ mean? What is ‘Last Chance to Buy’? What is 'Print on Demand'? What is 'Made to Order'? What is 'Available While Stocks Last'? What is 'Special Order Item'? What is 'Official Licensed Product'? What’s the Scale Silhouette, and what is it for? Deliveries Why am I having trouble logging in? What do I do if I’ve forgotten my password? My Orders If you still need some help with your order, just email our Customers Services team. The information below answers the questions we're asked most often. Newsletter Prize Draw 2022- Terms & Conditions Warhammer+ £10 October voucher Promotion: Terms & Conditions Kill Team Token Tin 2022 Promotion: Terms & Conditions Warcry Combat Gauge 2022 Promotion: Terms & Conditions Horus Heresy Tokens and Reaction Cards Pack 2022 Promotion: Terms & Conditions KOYO: Bounca The Squig Limited Edition Plush - Safety Recall Instructionsīlack Library Celebration 2022 - Novella promotion: Terms & Conditions Warhammer-Alliance Packs: Conditions of Sale

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